FAQs

How Can I Contact Zstores?

If you have a question about your order or just want a general chat, you can email us at shop@zstores.com. We aim to get back to you within 24 hours on weekdays.

Are Airsoft Guns Legal?

From the age of 18 you are allowed to buy- and use airsoft products. Please refer to this overview of the legal use of airsoft products at your location.

How Long Will It Take To Receive My Order?

Once you place your order, please allow 1-3 business days for processing orders. After this, 10-15 business days for delivery

Do I Get A Tracking Number?

Yes! All orders include tracking. It will automatically be sent to your email you provide us with. Please follow our above question to see when they will be shipped out.

Will I Get A Shipping Confirmation?

You will get a confirmation email when you have placed your order, and another when your order is on it’s way!

How Can I Pay?

We currently accept Credit Card. You do not need a PayPal account to pay.

My Order Arrived Incomplete?

When you order multiple items at a time some may be shipped separately from one of our multiple warehouses. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you!

Can I Update My Order?

We start handling your order straight after we receive payment. During office hours you have 60 minutes to cancel your order once it has been placed. All orders are handpicked once you order, so it is will be shipped a.s.a.p. but in some cases, we can. So please make sure you spend some time browsing and order the correct items that you want! Just email us and we will be sure to help you out.

Can I Refund My Order?

Refunds are only permissible if the product is defective on arrival. You have 24 hours from the time you receive the package to file for a refund due to damaged merchandise.

Taxes & Duties

We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.